Returns, Refunds, and Complaints Policy at Willesden Florist

Our Promise: Fresh Flowers, Every Time

At Willesden Florist, we know the importance of receiving beautiful, fresh flowers for your special occasions or to brighten your home or business. As a trusted local Willesden florist, we stand behind the quality and freshness of every bouquet we deliver. Our commitment is to ensure every customer in Willesden is delighted with their purchase, from the moment our flowers arrive at your door.

Damaged-on-Arrival Policy

Your satisfaction is our priority. If your flowers arrive damaged or in an unsatisfactory condition, please notify us as soon as possible. In most cases, we request a photograph of the bouquet upon arrival for quality review, so we can swiftly address your concern. We evaluate each claim on a case-by-case basis to determine the most appropriate resolution for you.

Freshness Guarantee and Window for Claims

We carefully source and prepare all bouquets to ensure they stay fresh and vibrant for as long as possible. Willesden Florist proudly offers a Freshness Guarantee: your flowers will remain beautiful for a minimum of five days from the delivery date, provided care instructions are followed. Should you notice your flowers are not fresh upon arrival, or if they fade prematurely within this window, we urge you to contact us within 24 hours of delivery to report the issue. Timely communication allows us to serve you best and uphold our promise of fresh flowers in Willesden.

Refunds and Replacements

If your complaint is upheld—whether due to damage during delivery or lack of freshness within the guaranteed window—we are committed to making things right. You can choose either a full refund or a complimentary replacement of your bouquet, delivered at the next available opportunity. For replacement flowers, we will discuss a convenient delivery time to suit your needs. In some cases, partial refunds or store credits may be offered as an alternative, depending on the nature of the issue. Our aim is always your full satisfaction and confidence in our service.

How to Make a Complaint

Your experience matters to us. If you encounter any issues with your order, simply reach out through our customer service channels and include your order number, photos if applicable, and a description of the issue. We will acknowledge your complaint within one working day and aim to resolve most cases within three working days. Where further investigation is needed, we will keep you informed at every step.

Trusted Community Florist in Willesden

Willesden Florist is proud to serve the local Willesden community—both households and businesses. With deep roots in the area and an emphasis on customer satisfaction, we strive to make our returns, refunds, and complaints process as transparent and straightforward as possible. Your peace of mind is important to us, and we always welcome feedback to help us grow and better serve Willesden’s floral needs.

Thank you for choosing Willesden Florist. We look forward to making every flower delivery an uplifting experience!