Willesden Florist E-Commerce Terms and Conditions

Introduction

Welcome to Willesden Florist. These Terms and Conditions govern your use of our online flower delivery service accessible through our website and apply to all customers residing in Willesden and surrounding areas. By placing an order on our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. If you do not accept these terms, you should not use the website or our services.

Order Process

All orders for flower delivery in Willesden and nearby locations must be placed through our online ordering system. We offer a variety of floral arrangements and products for different occasions, subject to availability. Upon choosing your products, please proceed to the checkout process, where you will be required to provide accurate recipient and delivery information. Any errors in order details, including incorrect addresses or contact information, may delay or prevent successful delivery. Customers are advised to review all order details before submission.

After placing an order, you will receive an email confirmation summarising your chosen products, delivery information, and total price. This email serves as an acknowledgment that your order has been received but does not indicate acceptance by Willesden Florist. We reserve the right to refuse any order at our discretion, for instance, in the event of product unavailability, incomplete payment, or any issues concerning delivery logistics within Willesden and its surrounding areas. If your order cannot be fulfilled, we will inform you as soon as possible and arrange for a full refund if appropriate.

Substitution Policy

While we endeavour to deliver exactly what has been ordered, the nature of fresh flowers means availability can occasionally be affected by seasonal and supply factors. In such circumstances, Willesden Florist reserves the right to substitute products with items of equal or greater value and similar appearance. If the main theme of the arrangement is affected, we will attempt to contact you for further instructions. Substitutions will always be made with care to retain the overall style and value of your selection.

Delivery

Our online service caters for flower delivery within Willesden and the adjacent areas. When placing your order, you may suggest a preferred delivery date. While we strive to meet requested delivery times, these cannot be guaranteed. Deliveries are generally made during standard business hours on the chosen delivery day, except where otherwise agreed. In rare cases, events beyond our control (such as poor weather, road closures, or high demand periods) may lead to delays. In the event of failed delivery due to inaccurate information provided by you, or if no one is available to receive the order, we reserve the right to either leave the flowers in a safe location, with a neighbour, or to return them to our premises and contact you to rearrange delivery or collection. Additional charges may be incurred for redelivery.

Payments

All prices displayed on our website are inclusive of VAT where applicable, and are subject to change without notice. Payment must be made in full at the time of placing an order through our secure online payment gateway. We accept most major debit and credit cards. You must provide complete and accurate payment information and confirm you are authorised to use the selected payment method.

Your payment will be processed upon order submission. If payment is declined or not received for any reason, we are under no obligation to fulfil your order. In such cases, your order will be cancelled, and you shall be notified immediately.

Cancellations

If you wish to cancel an order, you must notify Willesden Florist as soon as possible. Orders cancelled at least 24 hours before the agreed delivery date will be eligible for a full refund. Cancellations received after this period may not be eligible for a refund, especially if flowers have already been prepared or dispatched, due to the perishable nature of our products.

To request a cancellation, please provide your order details and the reason for cancellation. We will process any refund due to you as quickly as possible using your original payment method. Refund timeframes may vary depending on your payment provider, but we will strive to process eligible refunds promptly.

Returns and Refunds

Due to the perishable nature of fresh flowers and arrangements, returns are only accepted if the products you receive are damaged, not as described, or defective. If you are dissatisfied with your order, please contact us within 24 hours of delivery, providing photographic evidence and your order reference number. We will review your complaint and, where appropriate, offer a replacement or refund, at our discretion.

Refunds will be processed using the same payment method used to place the order. Willesden Florist’s decision regarding refunds and replacements is final.

Customer Responsibilities

It is your responsibility to ensure all delivery information is accurate and to make arrangements for someone to accept the delivery at the specified address. Please note that flower arrangements must be cared for according to the guidelines supplied (for example, cutting stems, changing water, or avoiding extreme temperatures) to ensure the longevity of the product.

Use of the Website

You agree to use our website only for lawful purposes and not to misuse it or attempt to gain unauthorised access to any part of it. All intellectual property, images, and content on the Willesden Florist website remain the property of Willesden Florist and must not be used without permission.

Liability

While we aim to deliver high-quality products and exceptional service, Willesden Florist shall not be liable for:

• Any indirect, incidental, or consequential loss or damage arising out of use of our services or products.
• Delivery failures caused by events outside our control.
• Delays caused by inaccurate information from the customer.
• Damage or deterioration to products once delivered and accepted.

Our total liability shall be limited to the value of the products ordered by the customer. Nothing in these terms shall limit or exclude liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.

Personal Data and Privacy

We respect your privacy and handle your personal information in accordance with our Privacy Policy, which is accessible on our website. Any data provided to us in relation to your order will only be used for the purposes of processing orders, fulfilling deliveries, and providing our services to you.

Changes to Terms and Conditions

Willesden Florist reserves the right to revise these Terms and Conditions at any time. Any changes will become effective immediately upon being posted on our website. It is your responsibility to check the Terms and Conditions periodically for updates, particularly before making a new purchase.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Third Party Rights

No person other than the parties to these Terms and Conditions shall have any rights to enforce any term of these conditions.

Governing Law and Jurisdiction

These Terms and Conditions and any disputes arising from them or your use of the Willesden Florist website and services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have questions about these Terms and Conditions, or regarding an order made for flower delivery in Willesden or nearby areas, please get in touch via the contact form on our website. Our customer support is available to help resolve any issues or answer any queries regarding your purchases, payments, deliveries, or cancellations.

Applicability

These Terms and Conditions apply to all customers purchasing through our online store for delivery to Willesden and the surrounding areas. By placing an order through our website, you confirm your acceptance of and agreement to these conditions.

Thank you for choosing Willesden Florist for your flower delivery needs in Willesden and beyond.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Willesden, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Willesden.

For assistance with orders, returns or account queries, please fill out the Contact Us form.